All Systems Operational

Updated a few seconds ago

VoIP and Data Services

Operational

Clear Rate Hosted PBX/SIP Trunking

Operational

Legacy TDM Voice Services

Operational

DNS

Operational

Hosted Services

Operational

Colocation

Operational

SD-WAN Gateways

Operational

Hosted Virtual Servers

Operational

1

Upcoming Maintenances

0

Incidents Last 30 Days

2

Maintenances Last 30 Days

Locations

Scheduled Maintenance

Emergency Fiber RepairPlanned Maintenance

Schedule

May 12, 2026 18:00 - May 13, 2026 06:00 EDT
May 12, 2026 22:00 - May 13, 2026 10:00 UTC

Components

VoIP and Data Services, Clear Rate Hosted PBX/SIP Trunking, Legacy TDM Voice Services, DNS, Hosted Services, Colocation, SD-WAN Gateways, Hosted Virtual Servers

Locations

Troy Data Center, Troy, MI East, Troy, MI West, Troy, MI North (Auburn Heights)

Description

Dear Valued Customer, Please be advised that an emergency fiber repair has been scheduled to address a critical network issue. Maintenance Window: Tuesday, May 12, 2026 at 6:00 PM through Wednesday, May 13, 2026 at 6:00 AM While the full maintenance window is scheduled for 12 hours, the expected potential service interruption is estimated to be approximately 8 hours during this period. Our technical teams will work to complete the repair as quickly and safely as possible to minimize impact to your services. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we perform this necessary work to maintain network reliability. If you have any questions or concerns, please do not hesitate to contact the Network Operations Center at: noc@clearrate.com and (877) 877-4799 Thank you, Clear Rate Communications

History (Last 7 days)

UPS Battery ReplacementPlanned Maintenance

Description

Dear Valued Clear Rate Communications Customer, Clear Rate Communications has scheduled preventative maintenance to replace UPS batteries at our Troy, Michigan data center. Maintenance Activity: UPS Battery Replacement Service Affecting: No Date: Tuesday, June 23, 2026 Maintenance Window: 10:00 AM – 5:00 PM EST Location: Troy, Michigan Description of Work: Clear Rate Communications will be replacing batteries in the uninterruptible power supply systems at our Troy data center. The data center has both an A-side and B-side UPS. During the maintenance, the UPS side being serviced will be placed in bypass, while the opposite side will remain online and available for failover in the unlikely event of a commercial power issue or other related problem during the work. Customer Impact: No customer impact is expected during this preventative maintenance. In the unlikely event of a commercial power loss during the maintenance window, power will fail over to the UPS system that is not being serviced, and then to the generator connected to that side if needed. If you have any questions or concerns, please contact the Clear Rate Communications Network Operations Center at noc@clearrate.com or (877) 877-4799. Sincerely, Clear Rate Communications


Components

VoIP and Data Services, Clear Rate Hosted PBX/SIP Trunking, Legacy TDM Voice Services, DNS, Hosted Services, Colocation, SD-WAN Gateways, Hosted Virtual Servers


Locations

Troy Data Center


Schedule

June 23, 2026 10:00 - June 23, 2026 17:00 EDT
June 23, 2026 14:00 - June 23, 2026 21:00 UTC


June 23, 2026 10:05 EDT
June 23, 2026 14:05 UTC
UPDATE

Scheduled maintenance is starting.

June 30, 2026 16:53 EDT
June 30, 2026 20:53 UTC
UPDATE

Scheduled maintenance has ended.