All Systems Operational

Updated a few seconds ago

VoIP and Data Services

Operational

Clear Rate Hosted PBX/SIP Trunking

Operational

Legacy TDM Voice Services

Operational

DNS

Operational

Hosted Services

Operational

Colocation

Operational

SD-WAN Gateways

Operational

Hosted Virtual Servers

Operational

1

Upcoming Maintenances

1

Incidents Last 30 Days

2

Maintenances Last 30 Days

Locations

Scheduled Maintenance

Hosted Server Maintenance - November 2025Planned Maintenance

Schedule

November 22, 2025 18:00 - November 23, 2025 00:01 EST
November 22, 2025 23:00 - November 23, 2025 05:01 UTC

Components

Hosted Virtual Servers

Locations

Troy Data Center, Grand Rapids Datacenter

Description

Clear Rate Communications will be performing scheduled maintenance to ensure the reliability, performance, and security of your services with us. While we do not anticipate impact beyond the stated outage duration, the entire maintenance window is reserved. Maintenance window: Saturday November 22 6:00 PM - Sunday November 23 12:00 AM ET Anticipated downtime: Multiple 10 minute outages Impacted Services: Hosted Virtual Servers If you have any questions or concerns, please do not hesitate to contact the Network Operations Center noc@clearrate.com (877) 877-4799.

History (Last 7 days)

Voice Quality IssueOperational

Incident Status

Operational


Components

VoIP and Data Services, Clear Rate Hosted PBX/SIP Trunking, Legacy TDM Voice Services, DNS, Hosted Services, Colocation, SD-WAN Gateways, Hosted Virtual Servers


Locations

Troy Data Center, Southfield, MI, Livonia, MI, Troy, MI East, Troy, MI West, Troy, MI North (Auburn Heights), Battle Creek, MI, Battle Creek Datacenter, Chicago Equinix Exchange, DET-IX Exchange, 365 Datacenters, Southfield, MI, Grand Rapids Datacenter, Lansing, MI, Saginaw, MI, Pontiac, MI, Oak Park, MI, Royal Oak, MI, Birmingham, MI, Warren, MI, Northville, MI, Ann Arbor, MI, Elkhart, IN, Gaylord, MI, Wayne, MI, Canton, MI, Downtown Detroit, MI, Grand Blanc, MI, West Bloomfield, MI, Auburn Hills (PNTCMINE), Frontier ENNI, Verizon ENNI, AT&T ENNIs



November 14, 2025 11:21 EST
November 14, 2025 16:21 UTC
[Investigating] Operational

We are aware of a voice quality issue impacting many VoIP related services. Our team is actively investigating the issue and will provide status updates as soon as possible. Thank you

November 14, 2025 11:34 EST
November 14, 2025 16:34 UTC
[Identified] Degraded Performance

We have identified the issue and are working with a partner carrier to get a resolution quickly. We will share updates as soon as we get them. Currently there is no estimated time of repair. Thank you

November 14, 2025 11:49 EST
November 14, 2025 16:49 UTC
[Identified] Degraded Performance

We are continuing to work with our partner carrier to resolve the issue, however we still do not have an ETR from them. We have confirmed this is a voice only issue and does not impact our customers with internet solutions. Thank you.

November 14, 2025 13:12 EST
November 14, 2025 18:12 UTC
[Resolved] Operational

Call quality is restored. Thank you for your patience. We apologize for the inconvenience.
Demand Network MaintenancePlanned Maintenance

Description

Dear Valued Clear Rate Communications Customer, Clear Rate Communications or one of our partners will be performing maintenance restore reliability, performance and security of your services with us. You are receiving this email because one or more of your services will be impacted by this maintenance. While we do not anticipate impact beyond 30 minutes, the entire maintenance windows is reserved.


Components

SD-WAN Gateways


Locations

Troy Data Center


Schedule

November 14, 2025 00:01 - November 14, 2025 06:00 EST
November 14, 2025 05:01 - November 14, 2025 11:00 UTC


November 14, 2025 00:01 EST
November 14, 2025 05:01 UTC
[Update] Scheduled maintenance is beginning.

November 14, 2025 06:00 EST
November 14, 2025 11:00 UTC
[Update] Scheduled maintenance has ended.