All Systems Operational

Updated a few seconds ago

VoIP and Data Services

Operational

Clear Rate Hosted PBX/SIP Trunking

Operational

Legacy TDM Voice Services

Operational

DNS

Operational

Hosted Services

Operational

Colocation

Operational

SD-WAN Gateways

Operational

Hosted Virtual Servers

Operational

4

Upcoming Maintenances

0

Incidents Last 30 Days

2

Maintenances Last 30 Days

Locations

Scheduled Maintenance

Routine Network MaintenancePlanned Maintenance

Schedule

July 18, 2024 00:01 - 06:00 EDT
July 18, 2024 04:01 - 10:00 UTC

Components

VoIP and Data Services

Locations

Southfield, MI, 365 Datacenters, Southfield, MI, Gaylord, MI, Verizon ENNI

Description

Routine network maintenance will be performed in the specified area. During the specified window, you may experience a service impact lasting between 10 minutes and 30 minutes. While we do not expect the outage to last beyond the time specified, we reserve the entire window.
Routine Network MaintenancePlanned Maintenance

Schedule

September 5, 2024 00:01 - 06:00 EDT
September 5, 2024 04:01 - 10:00 UTC

Components

VoIP and Data Services, Legacy TDM Voice Services

Locations

Southfield, MI, Troy, MI East

Description

Routine network maintenance will be performed in the specified area. During the specified window, you may experience a service impact lasting between 10 minutes and 30 minutes. While we do not expect the outage to last beyond the time specified, we reserve the entire window.
Demand Switch MaintenancePlanned Maintenance

Schedule

October 31, 2024 00:00 - 06:00 EDT
October 31, 2024 04:00 - 10:00 UTC

Components

VoIP and Data Services, Clear Rate Hosted PBX/SIP Trunking, Legacy TDM Voice Services, DNS, Hosted Services, Colocation, SD-WAN Gateways, Hosted Virtual Servers

Locations

Troy Data Center, Southfield, MI, Livonia, MI, Troy, MI East, Troy, MI West, Troy, MI North (Auburn Heights), Battle Creek, MI, Battle Creek Datacenter, Chicago Equinix Exchange, DET-IX Exchange, 365 Datacenters, Southfield, MI, Grand Rapids Datacenter, Lansing, MI, Saginaw, MI, Pontiac, MI, Oak Park, MI, Royal Oak, MI, Birmingham, MI, Warren, MI, Northville, MI, Ann Arbor, MI, Elkhart, IN, Gaylord, MI, Wayne, MI, Canton, MI, Downtown Detroit, MI, Grand Blanc, MI, West Bloomfield, MI, Auburn Hills (PNTCMINE), Frontier ENNI, Verizon ENNI, AT&T ENNIs

Description

We will be performing an update to our core switching platform on 10/31/2024 from 12:00 am - 6:00 am that will result in intermittent 15 minute outages. You are receiving this email because one or more of your services may be impacted by this update. While we do not expect the outage to last beyond the time specified, we reserve the entire window. Thank you, Clear Rate Network Operations Center
Virtual Server Host MaintenancePlanned Maintenance

Schedule

December 19, 2024 18:00 - 20:00 EST
December 19, 2024 23:00 - 01:00 UTC

Components

Hosted Virtual Servers

Locations

Troy Data Center

Description

Clear Rate will be diversifying physical host power supply connections on the evening stated to move them to a new PDU. This should not result in any issues as the A-side feed is not being worked on, and should not be affected. No service interruption is planned during this maintenance event; however, any electrical work inherently increases the risk of unanticipated impact, which is why we are providing this notification.

History (Last 7 days)

Hosted Server Maintenance - December 2024 Planned Maintenance

Description

Dear Valued Clear Rate Communications Customer: Clear Rate Communications will be performing scheduled maintenance to ensure the reliability, performance, and security of your services with us. You are receiving this email because one or more of your services will be impacted by this maintenance. While we do not anticipate impact beyond the stated outage duration, the entire maintenance window is reserved. Maintenance window: Sunday December 14 6:00 PM - Sunday December 15 12:00 AM ET Anticipated downtime: Multiple 10 minute outages Impacted Services: Hosted Email Services, Hosted Servers If you have any questions or concerns, please do not hesitate to contact the Network Operations Center noc@clearrate.com (877) 877-4799.


Components

Hosted Virtual Servers


Locations

Troy Data Center, Grand Rapids Datacenter


Schedule

December 14, 2024 18:00 - December 15, 2024 00:00 EST
December 14, 2024 23:00 - December 15, 2024 05:00 UTC


December 14, 2024 18:00 EST
December 14, 2024 23:00 UTC
[Update] Scheduled maintenance is starting.

December 15, 2024 00:00 EST
December 15, 2024 05:00 UTC
[Update] Scheduled maintenance is complete.